11ic Privacy Policy

This 11ic privacy policy explains what information we collect, how we use it, and the choices you have. It applies when you visit our website, use our services, or communicate with us via the 11ic app.

If you have questions about data protection or want to exercise privacy rights (such as access or deletion), contact us using the details in the “Contact” section below.

Who we are

“11ic”, “we”, “us”, or “our” refers to the operator of the 11ic services. We provide online betting and casino-related services. This policy describes how we handle personal data collected through our platforms and support channels.

For general product information, you can also visit the homepage.

What personal data we collect

We may collect the following categories of personal data, depending on how you interact with us:

• Account and identification data: name, date of birth, username, account identifiers, and information needed to verify identity and meet compliance requirements.
• Contact data: email address and any information you provide when contacting support.
• Transaction and payment data: records of deposits, withdrawals, and payment method details (processed via payment providers).
• Device and technical data: IP address, device identifiers, browser type, operating system, app version, language settings, and diagnostic logs.
• Usage data: pages viewed, features used, timestamps, and interactions with our services.
• Communication data: messages you send to us (email or live chat) and related metadata.
• Cookie and similar data: information collected via cookies and similar technologies (see “Cookies” below).

You may choose not to provide some information. However, certain details may be required to create an account, provide services, process payments, or meet legal obligations.

How we use your data

We use personal data to:

• Provide and operate the service (create and manage accounts, enable gameplay, process transactions).
• Verify identity and meet compliance obligations (including anti-fraud and responsible gaming checks where applicable).
• Maintain safety and prevent misuse (detect suspicious activity, investigate issues, enforce our terms).
• Improve performance and user experience (debugging, analytics, product improvement).
• Communicate with you (support responses, service notices, policy updates).
• Meet legal and regulatory obligations (record-keeping, dispute handling, audits).

Legal bases for processing

Where applicable under relevant law, we process personal data based on one or more of the following legal bases:

• Contract: to provide the services you request and manage your account.
• Legal obligation: to meet regulatory, compliance, and record-keeping duties.
• Legitimate interests: to secure our services, prevent fraud, improve performance, and manage support—balanced against your rights.
• Consent: for certain cookie categories or other optional processing where required; you can withdraw consent when applicable.

Cookies and similar technologies

We use cookies and similar technologies to help our services function, keep sessions stable, understand usage patterns, and improve reliability.

Typical categories include:

• Strictly necessary cookies: essential for core site/app functionality and security.
• Preferences cookies: remember settings (where available).
• Analytics cookies: help us understand how visitors use the service (where enabled and permitted).

You can manage cookies via your browser or device settings. If you disable certain cookies, parts of the service may not work properly.

To understand our broader approach to site usage, you can also review the Terms and Conditions (if available in your region).

How we share data

We may share personal data in limited circumstances, including:

• Service providers (processors): hosting, analytics, customer support tools, identity verification, fraud prevention, and payment processing providers, acting under contractual obligations.
• Compliance and legal: regulators, law enforcement, courts, or other authorities when required by law or to protect rights and safety.
• Corporate transactions: if we are involved in a merger, acquisition, reorganization, or sale of assets (subject to applicable safeguards).

We do not sell personal data in the ordinary course of business.

International transfers

Your information may be processed in jurisdictions different from your country of residence. Where required, we take steps to apply appropriate safeguards for cross-border transfers in line with applicable data protection requirements.

How long we keep data

We keep personal data only as long as necessary for the purposes described in this policy, including:

• providing the service and maintaining your account,
• meeting legal, compliance, and audit obligations,
• preventing fraud and resolving disputes.

Retention periods depend on the data type, how it’s used, and legal requirements.

Data type	Why we keep it	How long (general)
Account & verification data	Compliance, security, account administration	As required by law and necessary for service provision
Transactions & payment records	Payments, dispute handling, auditing	As required by financial/compliance obligations
Support communications	Support delivery and quality control	As needed to resolve issues and maintain records
Device/usage data	Security, diagnostics, service improvement	Typically shorter; may be aggregated or anonymized

Your privacy rights

Depending on your location and applicable law, you may have privacy rights such as:

• Access: request a copy of the personal data we hold about you.
• Correction: request correction of inaccurate or incomplete data.
• Deletion: request deletion of certain personal data (subject to legal/compliance limits).
• Restriction/objection: limit or object to certain processing in specific circumstances.
• Portability: request transfer of your data where legally applicable.
• Withdraw consent: where processing is based on consent.

To make a request, see “Contact us” below. We may need to verify your identity before completing a request.

For account-related controls (where available), you may also find relevant options within the Responsible Gaming resources.

Security measures

We use reasonable administrative, technical, and organizational measures designed to protect personal data from unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is 100% secure, and you should use unique, strong credentials and keep them confidential.

Children’s privacy

Our services are not intended for individuals under the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If you believe a minor has provided personal data to us, contact us so we can take appropriate action.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in legal requirements or our data practices. The updated version will be posted on this page with the revised effective information where applicable.

Contact us

For questions, requests, or complaints related to personal data, privacy rights, cookies, or data protection, contact:

• Email: affiliate@11ic.com
• Live chat: Available 24/7 on site

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