11ic terms and conditions

These 11ic terms and conditions explain the main account rules, bonus terms, withdrawal terms, and responsible gaming requirements for users aged 18+. For general platform information, visit the 11ic app.

By creating an account, depositing, placing bets, or using any 11ic services, you agree to follow these terms and any related policies referenced here.

Eligibility & account registration

• You must be at least 18 years old to use 11ic.
• You must provide accurate and complete registration details and keep them updated.
• One account per person is permitted unless explicitly allowed in writing.
• 11ic may restrict or refuse service where required for legal, compliance, or risk reasons.

Account security & verification (KYC)

You are responsible for maintaining the confidentiality of your login details and for all activity on your account.

11ic may request identity and payment verification (KYC), which can include:

• Identity and age confirmation
• Address confirmation
• Proof of payment method ownership (where relevant)

Until verification is completed, 11ic may limit deposits, withdrawals, or gameplay. If details provided are inaccurate or cannot be verified, your account may be restricted, suspended, or closed.

Deposits, balances & payment processing

• Deposits must be made using payment methods permitted on the platform and in your name (or otherwise approved).
• Your available balance is the amount eligible to be used for wagering after any processing checks.
• 11ic may apply checks to manage fraud, chargebacks, and payment reversals.
• Where applicable, you are responsible for any taxes or duties due under your local laws.

Withdrawals & payout rules

These withdrawal terms are designed to ensure withdrawals are paid to the rightful account holder and to reduce fraud risk.

Key points:

• Withdrawals may require KYC verification before processing.
• Withdrawals are typically paid to a payment method associated with you and may be limited to the method used for deposits, where supported.
• If a payment is reversed, disputed, or charged back, 11ic may cancel related withdrawals and adjust the account balance accordingly.
• 11ic may request additional documentation for higher-risk activity or unusual patterns.

Withdrawal check	What it means for you
Identity verification	You may need to submit documents before withdrawals are processed.
Payment method checks	Withdrawals may be routed back to a verified method used on your account.
Anti-fraud review	Unusual activity can trigger delays while checks are completed.

Bonuses & promotional bonus terms

Bonus terms vary by offer. If an offer includes specific rules, those rules apply in addition to this page.

Common bonus conditions may include:

• Eligibility requirements (new users, specific markets, or regions)
• Minimum deposit or opt-in steps
• Wagering/rollover requirements
• Maximum bet limits while a bonus is active
• Time limits to meet requirements
• Game or market contribution rules (some bets may contribute differently or be excluded)

If 11ic reasonably believes a bonus has been claimed or used in a way that is abusive or contrary to the promotion’s intent (for example, multiple accounts or coordinated claiming), 11ic may remove the bonus, void related winnings, and/or restrict the account.

For practical guidance on playing safely and understanding limits, see responsible gaming.

Fair play, prohibited behavior & integrity

You must not:

• Use multiple accounts to obtain an unfair advantage
• Collude with other users, fix outcomes, or manipulate markets
• Use automated tools, bots, scripts, or any method that interferes with normal platform operation
• Exploit bugs or errors; if you notice an error, stop play and contact support
• Engage in fraud, chargebacks, or use of stolen payment instruments

11ic may investigate and take action including: voiding bets, withholding or reversing bonus credits, restricting features, suspending accounts, and closing accounts where appropriate.

Responsible gaming (18+)

11ic is intended for adults aged 18+ only. You are expected to gamble responsibly and within your means.

If you need help:

• Take breaks and set limits that fit your budget
• Avoid chasing losses
• Seek support if gambling is affecting your wellbeing

More tools and guidance are available on the responsible gaming page.

Need help?

Complaints, support & dispute handling

If you have questions about these terms, your account, payments, or a specific bet:

• Use 24/7 live chat on the site, or
• Email: affiliate@11ic.com

When contacting support, include:

• Your registered email/phone (as applicable)
• A clear description of the issue
• Relevant transaction or bet details (date/time, market, amounts)

11ic may request supporting information to investigate and resolve disputes fairly.

Changes to these terms

11ic may update these terms from time to time to reflect operational, legal, or security changes. The version available on this page is the current one. Continued use of the service after updates indicates acceptance of the revised terms.

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